At boutiquespa.shop, your satisfaction is important to us. If for any reason you are unsatisfied with your purchase, you have 30 days from the date of purchase to return the product and request a refund. Please follow the guidelines below to ensure a smooth return process.
You may return any eligible product purchased on boutiquespa.shop by following these steps:
Returned items must be in good physical condition and include all original accessories. Products must be returned within 14 days of receiving the RMA to qualify for a refund.
The following items are not eligible for return:
Please do not return your purchase directly to the manufacturer. Proof of purchase is required to process your return.
Once your return is received and inspected, we will notify you via email about the status of your refund. Approved refunds will be processed and credited to your original payment method within a few business days.
If you haven’t received your refund yet, please:
If you’ve done all of this and still haven’t received your refund, email us at [email protected].
Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
If your item is defective or damaged, we’ll gladly exchange it for the same product. Email us at [email protected] within 60 days of delivery for further instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the return value. If the gift giver had the order shipped to themselves, we will refund the gift giver directly.